A bit of a change at work this week. Although the 8 person strong second line network support team I’m on has been fairly quiet recently, which is to be expected really as the level of calls to tech support normally die right down during the summer time, the management are wanting us to implement a new rota system that involves one of us to be able to cover 1pm-9pm week days and 9am-5pm on weekends. Although the front line technical support does provide 24 hour coverage, the vast majority customers who call out with normal business hours are those who work from home using single user non-router packages, and for anyone who is really in need of help setting up static ips or a dmz on their router at such hours there are already technical specialists on hand to help with that sort of thing. Also, as the network desk at our site is still classed as a ‘trial’ (even though that’s about three months we’ve been doing it now), we are still on the same rate of pay as front line although the agents on the established network desk at the other call centre up in Alness get paid almost £1 more an hour than we do but don’t have to put up with crazy shift shit. Basically put, we’re getting screwed over. Not that I’m surprised though, I knew it would happen at some point as the company BT gets to do it’s dirty work is fairly well known for that sort of thing. Anyway.
On Saturday afternoon I was in Da Ferry (that page requires editing for NPOV, section headings and a map and/or photograph. Yes, I admit it, I’m addicted to Wikipedia) for lunch with my aunt and granny. Hadn’t seen either of them in ages so we had a good natter about stuff. I had the char grilled steak. Delish’. Later on in the evening was